Advertisement

Article

CallCopy Showcasing cc: Discover Workforce Optimization Suite at Cisco Live – Product Offers Flexible Platform with Call Recording, Analytics, and Agent Coaching

Company Conducting Prize Drawings at Booth #323

PR Newswire

SAN DIEGO, June 11, 2012

SAN DIEGO , June 11, 2012 /PRNewswire/ — Today at Cisco Live, Cisco's annual IT and communications conference, CallCopy announced it is showcasing its cc: Discover workforce optimization suite at booth #323 during the show. Cisco Live, Cisco's annual IT and communications conference, is being held June 10th through 14th at the San Diego Convention Center.

cc: Discover is an advanced enterprise level workforce optimization suite that enables companies to flexibly use business intelligence for operational gains. It combines several key features including call recording, speech and desktop analytics, screen capture, agent coaching, performance management, customer surveys and workforce management to provide a complete picture of how a business operates and manages its customer satisfaction.

In addition to detailing the capabilities of cc: Discover, CallCopy staff will be holding prize drawings during Cisco Live, Cisco's annual IT and communications conference.

“We are very pleased to present cc: Discover at Cisco Live,” said Elliott Berman , National Channel Manager at CallCopy. “Our workforce optimization suite features an intuitive interface that allows businesses to recognize strengths and spot any areas that need improvement. It's a highly scalable solution that can serve enterprise-level clients through multiple chained servers, and also features the flexibility of unlimited playback licenses.”

CallCopy ranked number 412 on the 2011 Inc. 500 list as well as winning a Business First “Fast 50” Award for the third consecutive year. CallCopy was also recognized as one of the “Best Places to Work” for the fourth consecutive year by Business First.  CallCopy received the highest Product and Overall Vendor satisfaction rating in a customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG).

About CallCopy:
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.

SOURCE CallCopy

0 comments on “CallCopy Showcasing cc: Discover Workforce Optimization Suite at Cisco Live – Product Offers Flexible Platform with Call Recording, Analytics, and Agent Coaching

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.