TAMPA, Fla., Dec. 29, 2011
TAMPA, Fla. , Dec. 29, 2011 /PRNewswire/ — LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) solution developed by a Managed Service Provider (MSP) for Managed Service Providers, today announced its integration with Reflexion Networks’ suite of email services to provide a simple and automated way to ensure the integrity and health of mission-critical hosted email services.
LabTech's integration monitors the availability of the Reflexion Total Control (RTC) and Reflexion Archiving, Discovery and Recovery (RADAR) services' user interface, instantly sending an alert if service is interrupted. LabTech also proactively monitors the latency of the Reflexion mail scanner to immediately detect inbound or outbound latency, sending an alert if any is found . In this way, service-affecting incidents are identified as quickly as possible and steps can be taken to ensure service quality.
Reflexion provides a wide range of hosted email services differentiated by their ease of implementation and use, unique features and effectiveness, and affordability. RTC is a hosted email security service that blocks spam, viruses and volume-based attacks before they reach the corporate network. RADAR provides business with a complete, searchable email archive that can be accessed at anytime from anywhere on the Internet.
“We pride ourselves on our working relationships with leading technology partners that enable us to build high-quality offerings to effectively differentiate ourselves from the competition,” said David Hughes , President and CEO of Reflexion Networks. “As a leader in remote monitoring and management, LabTech is an ideal solution to integrate with the Reflexion services in order to proactively monitor the health and performance of our range of hosted email services. By creating alerts for IT solutions providers when email systems are facing latency or availability issues, they can better maintain and support these mission-critical applications for MSPs to ensure that they continue to meet their customers' demands.”
“We view integrations such as the one we've developed with Reflexion to be a valuable way to extend the value and power of our leading Remote Monitoring and Management platform with maximum automation and efficiency ,” said Matt Nachtrab , CEO of LabTech. “Email remains one of the most important and effective business tools companies have, so working with Reflexion to ensure that email systems remain viable to our MSPs' customer base allows them to better support those customers in a simple and cost-effective manner.”
About LabTech Software
LabTech is the only Managed Service tool for remote monitoring, management, (RMM) and automation developed by a Managed Service Provider (MSP) for MSPs. Our affordable, agent-based solution so closely emulates what technicians do in the field that techs can provide the same support remotely. Because we understand how to manage a growing MSP business, we make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com or call 877-522-8323.
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SOURCE LabTech Software