Feature Reinforces M5's Mission to Provide Unparalleled Customer Service
NEW YORK, June 16, 2011
NEW YORK , June 16, 2011 /PRNewswire/ — M5 Networks (www.m5.net), the market leader in business phone systems, announced today its launch of M5 Help, giving its business clients one-button access to an expert support team right from their Cisco IP Phone.
M5 Help signals a commitment to providing a truly managed solution at a time when most businesses are introducing additional layers between their customers and live support professionals. The new offering enables users to reach an M5 support expert by either of the following two ways:
- Instantly Connect With Customer Support : If clients have an urgent issue to discuss with a member of the support team, they can simply press the “?” key on their Cisco phone and select the option to call support. There's no need to look up a phone number or request a call back.
- Automatically Open a Support Case for Straightforward Questions: If clients have questions about how a feature works or issues with a particular call, they can just press the “?” key and choose to open a support case. A member of M5's support team will be notified about the question and the details will be logged in Salesforce.com's case management system. The specifics of the call are then immediately available, so that the underlying issue can be quickly identified and resolved.
“More and more technology companies we admire, OnStar is a great example, are realizing that the best interface on the planet is a human being.” said Dan Hoffman , CEO of M5 Networks. “Our hosted VoIP phones have thousands of powerful features and we are committed to helping people get real impact out of them. Having an expert one-button away helps to make that happen.”
About M5 Networks
M5 Networks, the market leader in business phone systems, is redefining what a business phone system can do by offering a wide range of solutions for all types of businesses and needs. From managing a sales force to a call center, M5 Networks' client-focused, cloud-based solutions allow businesses to work the way they want to, while connecting them to their customers and integrating their business-critical applications. Headquartered in New York City , industry-award winning M5 Networks pioneered hosted VoIP in 2000 and today provides more than 1,800 companies with enterprise-class phone systems. For more information, please visit www.m5.net.
Matthew Caldecutt / Courtney Greenberg
DKC Public Relations, Marketing & Government Affairs
SOURCE M5 Networks